The Venoge Festival is 100% and only Cashless
No cash, credit/debit cards, twint or other cards accepted in Festival bars and booths!
All purchases are made with a Cashless wallet
Cashless
Were you here last year?
Forget everything (or almost everything), we’ve simplified everything!
How does it work?
1. GET A CASHLESS WALLET
Volunteers distribute these cards at the festival entrance. They will also be available at Info Cashless.
2. SCAN QR CODE
with the phone's camera (not the TWINT app).
3. LOAD OR RELOAD THE DESIRED AMOUNT
The cashless wallet can be loaded using <b>TWINT</b>, <b>credit/debit cards</b> and/or <b>GooglePay/ApplePay</b>.
4. PAY THROUGHOUT THE FESTIVAL
Place the card on the reader, and it's paid for. It's so fast!
5. REQUEST REPAYMENT OF THE BALANCE
Direct at the end of the festival <b>with a single click</b> from your cashless account until <b>September 18, 2023</b> by entering your cashless wallet number.
What does a cashless purse look like?
Recto
Verso
Cashless account
The Cashless account can only be managed from the APP Venoge Festival.
Download the app by scanning this QR code:
Questions & Answers
When should you create a cashless account?
Anytime!
Before the festival
I can already load my account at home, and once I’m there I can link my cashless wallet number to my account in just 1 click.
During the festival days
As soon as I’m in possession of a cashless wallet (card or bracelet), I create my account on the Venoge Festival APP and link the chip number.
After the festival
To request a refund, be sure to keep your cashless wallet to enter your number.
Charging with cash?
It’s possible, go to the Cashless Bank to do it.
The best advice?
Take a photo of your wallet or bracelet number. In the event of a problem, loss or theft, we can block it and transfer the balance to a new cashless wallet.
Cashless ≠ No Cash
The Venoge Festival is Cashless, which is not the same as No Cash, which allows you to pay with your usual debit/credit cards or TWINT.
We use the Cashless system because No Cash requires you to make a connection with your bank to authorize the payment. As telephone network coverage in Penthaz is extremely limited, this would create far too many delays and problems when making payments.
What about my ticket number?
No need for a ticket number or anything else to create a cashless account in advance. I can link my cashless wallet number in 1 click when I receive it on arrival at the festival.
Refund
Refunds are made to the payment method with which you loaded your cashless wallet.
Refunds are processed on the Tuesday following your request, and it may take 1 to 3 business days for the refund to appear on your account, unless the credit card used is a deferred debit card, in which case the credit is also deferred to the end of the month.
If you have changed your credit card since your purchase (cancellation, opposition, etc.), you must contact your bank to inform them that a credit has been made to your old card so that they can credit the new one.
Activation fee
A CHF 2 activation fee is charged when your Cashless wallet is loaded for the first time. The latter is obviously transferable, so there’s no need to have one for every festival-goer !